Support
How can we help?
Questions, bugs, billing or setup help: email us and a person replies.
Email the team
A person on the ExitLoop team reads every message and writes back from this address.
support@exitloop.appHelp us answer in one reply
- Your workspace name
- Live or test mode
- The customer, subscription or invoice ID, if it’s about one
- A screenshot, if something looks wrong
Guides
Short walk-throughs of each part of ExitLoop, in the order most teams set it up.
Get set up
- Getting startedCreate your account, tell us about your company and connect Stripe in three short steps.
- Connect StripeLink your Stripe account with one click, or with a restricted API key, separately for live and test mode.
- Live and test modeSwitch between your real Stripe data and your test data, and know what each mode affects.
Keep customers
- Build a cancel flowAsk why customers are leaving, offer another plan, a pause or a discount, and match the look to your product.
- Add the cancel flow to your appPaste two lines of HTML and your own cancel button opens the flow for the signed-in customer.
- Email sequencesEdit the automatic emails for failed payments, abandoned cancellations and win-backs, and send them from your domain.
Recover payments
Run your account
- BrandingMake the cancel flow and the card-update page look like your product.
- Read your reportsSee revenue saved, save rate and payment recovery on the dashboard, and which customers are at risk in Churn Radar.
- Connect ExitLoop to Claude, Cursor and other AI tools (MCP)Ask Claude, Cursor or another AI tool why customers cancel, how much revenue you saved and who might leave next.
The next customer who clicks cancel might stay
Try the customer experience first, then connect your own Stripe account.