Terms of Service

Last updated: December 20, 2025

1. Acceptance of Terms

By accessing or using Exit Loop ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Exit Loop is a customer retention platform that helps businesses reduce churn. Our services include:

  • Churn risk prediction and analytics
  • Customer health monitoring
  • Automated retention workflows
  • Stripe Dashboard integration via our Stripe App
  • Customizable cancel flows

3. Account Registration

To use Exit Loop, you must create an account and provide accurate information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Stripe Integration

Exit Loop integrates with Stripe to access your customer and subscription data. By connecting your Stripe account, you authorize us to:

  • Read customer, subscription, and invoice data
  • Create webhook endpoints to receive real-time events
  • Display churn risk information in your Stripe Dashboard

You can disconnect your Stripe account at any time through your account settings or Stripe Dashboard.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Reverse engineer or decompile any part of the Service
  • Use the Service to send spam or unsolicited communications
  • Violate any applicable laws or regulations

6. Intellectual Property

Exit Loop and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using Exit Loop, you consent to our collection and use of data as described in the Privacy Policy.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free. Churn predictions are based on available data and are not guaranteed to be accurate.

9. Limitation of Liability

To the maximum extent permitted by law, Exit Loop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Termination

We may terminate or suspend your account at any time for any reason. You may also terminate your account at any time. Upon termination, your right to use the Service will cease immediately.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes by email or through the Service. Continued use after changes constitutes acceptance of the new terms.

12. Contact

For questions about these Terms, contact us at:

Email: support@exitloop.app