Product log
New features and bigger improvements, each with a picture of how it looks. Smaller fixes are gathered at the end of every month.
11 new features
The page your customer opens to update their card now shows your logo and what they owe on one side, with the card form on the other. When you make a link from a customer’s page you can add a short note, and it shows on the page with your name.
Connect ExitLoop to Claude, Cursor or another AI tool that supports MCP, using a secret key from Settings → Developers. Ask why customers cancel, how much revenue you saved and who might leave next. It only reads your data.
Everything in one plan: $19 a month or $149 a year, both with a 7-day free trial. Monthly and yearly sit side by side, and sales tax or VAT is worked out at checkout.
Paste one prompt into Claude Code, Cursor or Codex and it builds the cancel flow into your billing page, in your own design. A live check ticks off each step as the build runs. Your questions, offers and results stay in ExitLoop.
Each Discount, Pause and Plans step on your flow map keeps its own words and settings, so every cancel reason can get its own offer.
Every failed payment is now recorded with the reason the card was declined. A new Payment recovery tab shows where that money went, and each customer page tells the whole story.
Jev reads replies to your failed payment emails and acts on them. “I get paid on the 15th” moves the retry to the 15th. Anything it isn’t sure about waits for you, and it never cancels on its own.
Add several offers for one cancel reason. ExitLoop shows which keeps the most customers still paying 90 days later, and can offer a pause before asking why.
Retry failed cards on days that fit why they were declined, like around payday for insufficient funds. Off until you turn it on.
A Results tab shows how many customers paid after each email. Test a clearer version on half of them, and we keep the one that gets more invoices paid, not more opens.
Watch your cancel flow fill in with your name and color as you set up. Connect Stripe by approving the ExitLoop app, with no keys to copy.
9 new features
Send each cancel reason to its own steps on a visual flow map. The builder opens full screen, with the map on the left and your customer’s view on the right.
Cancel flows can offer a pause, so customers stop paying for a few months instead of leaving for good.
Nine redesigned styles that carry your brand color everywhere, with an optional picture.
Run your cancel flow inside your own app: your screens, with ExitLoop’s offers and billing changes behind them. Create live and test keys in Settings.
Make a link for any customer and send it in your own email or chat. You see when they open it, and the failed payment is retried on the new card.
The day after a customer is saved, downgrades or cancels, send them a short personal note from your own Gmail.
A new, more secure sign-in. Continue with Google, verify your email and recover your account on your own.
Get a Slack message when a customer subscribes, is saved or cancels, and when someone looks at risk of leaving.
A refreshed look with a slimmer sidebar, and email sequences laid out as one connected timeline you can scan at a glance.
3 new features
See the full impact of your retention work, with a short report on the schedule that suits your team.
Reminders in your brand go out before a card expires, with a secure page where customers update it.
Cancel flows and email automations, redesigned so longer journeys are faster to understand, set up and preview.
December 2024
Cancel flows, discount offers and automated emails to keep more of the customers who try to leave.
Looking for every fix? Read the full release notes.
Have an idea for what we build next? Let us know.
Try the customer experience first, then connect your own Stripe account.