1. Introduction
Exit Loop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer retention platform and Stripe App.
2. Information We Collect
When you use Exit Loop, we may collect:
- Account Information: Name, email address, company name when you create an account
- Stripe Data: Customer information, subscription data, and payment history from your connected Stripe account (with your permission)
- Usage Data: How you interact with our platform, features used, and preferences
- Technical Data: IP address, browser type, device information for security and analytics
3. How We Use Your Information
We use the collected information to:
- Provide churn prediction and customer retention analytics
- Display customer risk scores in your Stripe Dashboard
- Send automated retention emails on your behalf
- Improve our services and develop new features
- Communicate with you about your account and updates
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate (e.g., hosting, email delivery)
- Stripe: As required for the Stripe App integration
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Withdraw consent for data processing
- Disconnect your Stripe account at any time
8. Stripe App Permissions
When you install the Exit Loop Stripe App, we request access to:
- Read customer data to identify churn risk
- Read subscription data for revenue analysis
- Read invoice data for MRR calculations
- Receive webhook events for real-time updates
You can revoke these permissions at any time from your Stripe Dashboard.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@exitloop.app
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.