Privacy Policy

Exit Loop processes subscription, customer, and billing event information so teams can reduce churn, recover failed payments, and understand retention performance.

We limit access to customer data to authorized workflows, store credentials separately from application data, and use Stripe-hosted payment collection for sensitive card details.

Google user data

If you choose to connect a Gmail account, Exit Loop requests permission to send email on your behalf (the gmail.send scope). We use it only to send the individual follow-up messages you configure or approve in Exit Loop, from your own address, to your customers. We do not read, list, search, modify, or delete any email in your mailbox, and we do not request access to do so.

We store only the OAuth token needed to send these messages, encrypted at rest, plus a record of the messages Exit Loop sent for you. We do not sell Google user data, use it for advertising, use it to train AI or machine-learning models, or allow humans to read it except with your consent, for security purposes, or to comply with law. You can disconnect Gmail at any time in Exit Loop settings or from your Google Account permissions page, and we delete the stored token when you do.

Exit Loop's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies and analytics

If you allow it, our public pages use Google Analytics to measure visits and see how people find the site. This sets cookies and sends Google details such as the page address, referring site, device and browser information, and your IP address. Analytics does not run if you decline, and it does not run on sign-in pages, inside the product, or on customer payment pages.

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Contact support for data access, deletion, or privacy questions related to your account.