Email sequences

Three sequences run on their own once they’re on:

• Dunning: starts when a payment fails. Four emails, from a gentle notice to a final notice.
• Cancel save: starts when a customer leaves the cancel flow without finishing. A check-in, then a discount offer, then a goodbye if they do cancel.
• Win-back: starts when a subscription is cancelled. New features, new plans, then a data reminder.

Edit an email#

1. Open Email Sequences and pick a sequence.
2. Choose a message to change its name, subject line and body. Click a variable to insert details like the customer’s name.
3. Adjust the wait time between steps, and switch single messages on or off.
4. Check the Email Preview before you save.

Send from your own domain#

1. Open Settings → Email.
2. Connect Resend by pasting your Resend API key (it starts with re_).
3. Select your sending domain, then set the From Name and From Email.
4. Send a test email to yourself.

Email sequences are part of paid plans. See pricing.