- Support
- Recover payments
Recover failed payments
Send customers to your branded card-update page, retry the unpaid invoice at once and warn them before cards expire.
In the appSettings → Recovery Page
- Open Settings → Recovery Page.
- Turn on Enable hosted recovery. Your failed-payment emails now link to your own card-update page instead of Stripe’s.
- Add your business name, logo URL, brand color and support email so the page looks like yours.
- Optional: turn on Expiring-card protection and choose how many days before expiry to warn customers.
- Optional: set up a customer-facing subdomain and add the DNS records shown.
What your customer sees#
- A short page that says why they’re there: a failed payment, a card about to expire, or a request to update their card.
- For a failed payment, Update card and retry payment saves the card and retries the unpaid invoice right away. If the retry is declined, the new card is still saved.
- Links expire on their own: 30 days for a failed payment or card update, 60 days for an expiring card.
Still stuck? Email us.
A person on the ExitLoop team reads every message and writes back from this address.
support@exitloop.app