Build a cancel flow

1. Open Cancel Flows and click Create flow.
2. Turn on the steps you want. Each can be switched on or off:

• Survey: the reasons customers can choose from. Edit the four starting reasons, click Add Option, and choose whether to allow an “Other” answer.
• Plans: offer a different plan instead of leaving. Click Import from Stripe to pick a product and price, or Add Plan Manually.
• Pause Subscription: let customers stop paying for 1 to 6 months instead of leaving. Pick the Pause length and write your own title, message and buttons. Billing restarts on its own when the pause ends.
• Offer: a discount, set as a percentage and a number of months, with an optional countdown timer.

1. In Design, pick one of nine styles and a color preset, or set your own colors.
2. Add a Fallback Redirect URL for where customers go if the flow can’t load.
3. Check the Live Preview on the right, then click Save Flow.

Back in the list, use each flow’s Active switch to turn it on or off, and click Results to see customers saved, save rate, cancellations and abandoned flows.

Next, add the flow to your app.