1. Compare
  2. ExitLoop vs the Stripe customer portal

ExitLoop vs the Stripe customer portal

The portal shows every customer the same coupon. ExitLoop answers each reason differently.

Start free trialTry the cancel flow

What each costs

  • ExitLoop$149 a year

    Flat. Or $19 a month. No share of recovered revenue. Source: exitloop.app

  • Stripe customer portalIncluded

    Part of Stripe Billing, which is 0.7% of billing volume on pay-as-you-go. Source: stripe.com

Prices checked on 1 November 2026 from each company’s public pages.

The short answer

Stripe’s customer portal already lets customers cancel, can ask for a reason from a fixed list of eight, and can offer one retention coupon. It comes with Stripe Billing. ExitLoop sits on top of the same Stripe account and adds your branding, a different offer for each reason, failed-payment follow-up, and reporting on what Stripe actually changed, for $149 a year or $19 a month. If one coupon for everyone is enough, keep the portal.

Click through what your customers would see

This is ExitLoop’s cancel screen, running on this page. Pick a reason and the offer changes with it. “Continue cancelling” is always there.

No demo call to book. Connect Stripe test mode and you’re running this on your own plans.

Try it. Demo data, no Stripe account touched.
Before you go, what could be better?

Side by side

Marked cells show which side we’d pick on that row alone. We don’t win them all.

TopicExitLoopStripe customer portal
Cancellation reasonsStronger hereYour own reasons, each a branch of one flow.Choose from eight preset reasons. “Other” allows free text.
Retention offerStronger hereA different offer per reason: a discount, a plan switch, a pause, or none.One retention coupon, chosen in the portal settings.
Where it runsStronger hereAn embed on your own cancel button, in your branding.A Stripe-hosted page. A custom domain is $10 a month.
Failed-payment recoveryStronger hereEmails with a link to a branded card update page. Reminders stop once Stripe confirms payment.Not part of the cancellation page. Stripe Billing has its own retry and email settings.
ReportingStronger hereOffers accepted, changes confirmed in Stripe, and payments received at renewal are counted separately.Reasons appear on the subscription, in Sigma, and in the subscription.updated webhook.

Keep the Stripe portal if

  • One coupon for every leaving customer is enough.
  • You’re happy with a Stripe-hosted page and preset reasons.
  • You don’t want another tool yet.

Add ExitLoop if

  • Different reasons deserve different answers.
  • You want the flow on your own cancel button, in your branding.
  • You want to know which saves Stripe confirmed and which paid at renewal.

Adding ExitLoop next to the portal

The portal can stay for card and invoice updates. Only your cancel button changes.

  1. Connect Stripe in test modeNothing reaches a real customer while you set up.
  2. Rebuild your reasons and offersGive each cancel reason its own discount, plan switch or pause, or no offer at all.
  3. Swap the code on your cancel buttonAdd the ExitLoop script with the customer and subscription IDs, then remove the old one.

Questions about Stripe customer portal

Something else on your mind? Ask us.

Can the Stripe customer portal offer a discount when someone cancels?

Yes. Stripe’s docs describe a single retention coupon you pick in the portal settings, shown when a customer cancels.

Does ExitLoop replace Stripe Billing?

No. ExitLoop connects to your Stripe account and makes its changes there. Stripe still bills your customers.

Can I use both?

Yes. You can keep the portal for card and invoice updates and put ExitLoop on the cancel button.

More comparisons

Competitor details come from their public websites on 1 November 2026 and may have changed since. Spot something out of date? Tell us.

The next customer who clicks cancel might stay

Try the customer experience first, then connect your own Stripe account.

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