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ExitLoop vs Chargebee Retention

ExitLoop vs Chargebee Retention

Already on Chargebee? Start with what you have. On Stripe, ExitLoop is the simpler fit.

What each costs

ExitLoop$149 a year
Flat. Or $19 a month. No share of recovered revenue. Source: exitloop.app
Chargebee RetentionFree or custom
Part of Chargebee Growth. Starter is free for Chargebee Billing customers; Enterprise is priced by active subscribers. Source: chargebee.com

Prices checked on 1 November 2026 from each company’s public pages.

The short answer

Chargebee Retention is now part of Chargebee Growth. Its Starter is free for Chargebee Billing customers with one play, and Enterprise is priced by active subscribers, with targeting and testing. It also works with Stripe and Recurly. ExitLoop is $149 a year or $19 a month, Stripe only, and adds failed-payment follow-up to the cancel flow. If you already bill with Chargebee, start with what you have; on Stripe, ExitLoop is the simpler fit.

Click through what your customers would see

This is ExitLoop’s cancel screen, running on this page. Pick a reason and the offer changes with it. “Continue cancelling” is always there.

No demo call to book. Connect Stripe test mode and you’re running this on your own plans.

Try it. Demo data, no Stripe account touched.

Side by side

Marked cells show which side we’d pick on that row alone. We don’t win them all.

Topic	ExitLoop	Chargebee Retention
Price	Stronger hereFlat $149 a year or $19 a month.	$0 Starter, only for Chargebee Billing customers. Enterprise is custom, by active subscribers.
Cancel flow	Up to 5 branded flows, one per product and Stripe account. Each reason can get its own offer: a discount, a plan switch, a pause, or no offer.	Stronger hereA hosted cancel page with dynamic offers, pause and downgrade workflows, and outcome tracking.
Failed-payment recovery	Stronger hereEmails with a link to a branded card update page. Reminders stop once Stripe confirms payment.	Dunning is part of Chargebee Billing plans, not Retention.
Billing providers	Stripe Billing only. Paddle and Chargebee are not supported.	Stronger hereChargebee, Recurly, Stripe and more.
Testing and targeting	Stripe test mode for the whole flow before it goes live.	Stronger hereTargeting by segment, LTV, tenure and usage. A/B and multivariate tests on Enterprise.

Choose Chargebee Retention if

You already bill with Chargebee and the free Starter covers you.
You want targeting by LTV, tenure or usage, and tests at Enterprise scale.
You bill through Recurly.

Choose ExitLoop if

You bill with Stripe and don’t want to adopt Chargebee to get a cancel flow.
You want failed-payment follow-up in the same tool.
You want a published price, $149 a year or $19 a month, instead of a quote.

Moving from Chargebee Retention

This works only if your subscriptions bill through Stripe. ExitLoop can’t connect to other billing systems.

Connect Stripe in test modeNothing reaches a real customer while you set up.
Rebuild your reasons and offersGive each cancel reason its own discount, plan switch or pause, or no offer at all.
Swap the code on your cancel buttonAdd the ExitLoop script with the customer and subscription IDs, then remove the old one.

Questions about Chargebee Retention

Something else on your mind? Ask us.

Is Chargebee Retention still a separate product?

Chargebee’s retention page says Chargebee Retention is now part of Chargebee Growth.

How much does Chargebee Retention cost?

Chargebee lists a free Starter for its Billing customers and custom Enterprise pricing based on active subscribers.

Does ExitLoop work with Chargebee?

No. ExitLoop supports Stripe Billing only.

More comparisons

Competitor details come from their public websites on 1 November 2026 and may have changed since. Spot something out of date? Tell us.

The next customer who clicks cancel might stay

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